What to Expect at a Veterinary Appointment
Knowing what to expect at your first appointment will make it easier for you and your pet to enjoy it.
Get Settled
Please arrive approximately 10 minutes early to fill out our New Patient Form. To save a bit of time, you can complete the New Patient Form online in advance.
Meet Your Veterinarian
A member of our staff will go over your pet's history and problems with you. You are welcome to ask any questions, and we will devote time to answering them.
Examination, Diagnosis & Treatment
We will give you a diagnosis and treatment options after we have assessed your pet. Your veterinarian and you will collaborate to come up with a treatment plan for your pet.
We'll write a report of our diagnosis, our conversation with you, and your pet's treatment plan. We'll keep this information on hand in case you need it in the future.
Our Pet Care Philosophy
We proudly serve pet owners throughout Eastham. We provide cutting-edge veterinary care to you and your pet with compassion.
We are passionate about preventative care, client education, comprehensive emergency, and rehabilitative care.
Hospital FAQs
Read through our FAQs to learn more about our office policies, payment options, and appointment scheduling.
- What types of payment options are available?
Payment in full is due when we complete services or when we discharge your pet. We accept cash, check, Visa, MasterCard, Discover, and American Express.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
Before treating your pet, we will provide a reasonable estimate of the cost of our services. Unforeseen circumstances may have an impact on your final bill.
Before any further treatment, we will always discuss our written estimate with all clients. We will need a deposit based on our estimate.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you need to cancel or reschedule an appointment, please let us know as soon as possible. This way, we can offer the space in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs. We also see exotic mammals such as rabbits, hamsters, and ferrets.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
All emergency examinations need a deposit payment. After the doctors have examined your pet, you're given a treatment estimate to help you decide on a plan.
If your pet requires extra hospitalization, diagnostics, or surgery, a deposit is required up front. The balance is due when we discharge your pet.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.